Legal
Privacy Policy
Last updated: November 2026
Information we collect
When you request a quote, book a drop-off or home visit, or place an order, we collect the details you provide in our forms: your name, email address, phone number, mailing address, and information about the media you'd like digitized (formats, quantities, and any special handling notes). We also keep records needed to deliver and support your order, such as order status, approvals, and payment confirmations.
How we use your information
We use your information only to answer your requests, prepare quotes, schedule appointments, deliver your digitized orders, and provide customer support. We may use your contact details to send you updates about your order or to follow up on a quote you requested.
Text message (SMS) consent
If you provide your mobile number, you consent to receive service-related text messages about your quote or order. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP. We do not send marketing text messages without your explicit consent.
We never sell your data
We do not sell, rent, or trade your personal information to third parties. We share information only with service providers who help us operate (such as payment processing and delivery) and only as needed to complete your order, under confidentiality obligations.
Your originals and media
Your original photos, slides, films, and tapes are logged on intake and kept in our secure store. They are never altered. We use AI-based restoration or animation only with your written approval. All originals are returned to you when your order is complete.
Contact
Questions about this policy or your information? Email us at hello@mailstop.ai or call (669) 326-5883. Life Journey by S2S is a service of Mail Stop, operated by Sustainable 2U Inc., 6017 Snell Ave, San Jose, CA 95123.