Legal
Terms of Service
Last updated: November 2026
Quotes
All quotes are estimates based on the formats and quantities you describe and what we observe at intake. The final price may change if the actual condition, count, or format differs from what was quoted. We will confirm any change with you before work proceeds.
Deposit to start
A deposit may be required to begin work. We will confirm the deposit amount in your quote. Work begins once the deposit is received and your originals are dropped off or received.
Your originals
Your originals are logged on intake and kept in our secure store. They are never altered. All originals are returned to you when your order is complete, along with your digitized files and any USB drive ordered.
Ownership of media
By placing an order, you confirm that you own the rights to the media you provide or have permission to have it digitized. You are responsible for the content of any materials you submit.
Limitation of liability
Our liability for any order is limited to the value of that order. We are not liable for loss or damage beyond the order amount, including for irreplaceable sentimental value. We take every reasonable precaution to protect your originals, and we recommend keeping a backup of any media that can be safely copied before drop-off.
Governing law
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any disputes will be resolved in the courts located in Santa Clara County, California.
Contact
Questions about these terms? Email us at hello@mailstop.ai or call (669) 326-5883. Life Journey by S2S is a service of Mail Stop, operated by Sustainable 2U Inc., 6017 Snell Ave, San Jose, CA 95123.